Privacy Policy

Last updated: August 2026

At Carfanzy Accessories, we respect your privacy and are committed to protecting the personal information you share with us when you visit Carfanzy.com, place an order, contact us on WhatsApp, visit our store, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We May Collect

Depending on how you use Carfanzy, we may collect information such as your:

• Full name
• Phone number
• Email address
• Delivery address
• Billing information
• Order details
• Vehicle make, model, year, trim, or seating configuration where needed to confirm product compatibility
• Messages sent to us through WhatsApp, email, forms, or customer support
• Feedback, reviews, or enquiries you voluntarily provide

We may also collect limited technical information when you use our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• General usage activity
• Cookie and analytics data

2. How We Use Your Information

We may use your information to:

• Process and manage orders
• Confirm product availability
• Arrange delivery or pickup
• Contact you about your order
• Confirm whether an accessory is suitable for your vehicle
• Respond to enquiries and customer support requests
• Process returns, exchanges, or refunds
• Improve our website, products, and customer experience
• Prevent fraud, misuse, or suspicious activity
• Send promotional updates where you have agreed to receive them
• Comply with applicable legal or regulatory requirements

We only aim to collect information that is reasonably necessary for operating Carfanzy and serving our customers.

3. Orders Through WhatsApp

Carfanzy allows customers to make enquiries and place orders through WhatsApp.

When you contact us through WhatsApp, the information you share may include your phone number, profile information visible to us, order details, delivery information, vehicle details, and messages.

Your use of WhatsApp is also subject to WhatsApp's own privacy terms and policies.

Carfanzy does not control how WhatsApp processes information on its platform.

4. Delivery Information

When delivery is required, we may share only the information reasonably necessary to complete your delivery with a courier, dispatch rider, logistics provider, or delivery partner.

This may include your:

• Name
• Phone number
• Delivery address
• Delivery instructions

Delivery partners are expected to use this information only for completing the delivery or related logistics purposes.

5. Payments

Where payment is processed through a third-party payment provider, your payment information may be processed directly by that provider.

Carfanzy may receive limited transaction information such as:

• Payment status
• Transaction reference
• Amount paid
• Customer name or contact details

We do not intentionally store complete debit or credit card details on Carfanzy.com unless a properly secured payment system specifically requires and supports such processing.

Any third-party payment service used by Carfanzy will also have its own privacy and security policies.

6. Cookies and Website Analytics

Carfanzy.com may use cookies and similar technologies to improve how the website works.

Cookies may help us:

• Remember basic site preferences
• Understand which pages visitors use
• Measure website traffic
• Improve site performance
• Understand how customers find Carfanzy
• Support advertising or marketing measurement where applicable

You can usually control or disable cookies through your browser settings.

Some website features may not function correctly if certain cookies are disabled.

7. Google Services

Carfanzy may use Google services such as Google Analytics, Google Search Console, Google Business Profile, Google Maps, or other Google tools.

These services may process technical or usage information according to Google's own privacy policies.

If Google reviews are displayed on Carfanzy.com, they may be sourced from our Google Business Profile or an authorised Google integration.

8. Marketing Communications

If you voluntarily subscribe to updates or provide permission for promotional communication, we may contact you about:

• New products
• Promotions
• Special offers
• Car-care information
• Store updates
• Relevant Carfanzy announcements

You can request to stop receiving marketing messages at any time.

Transactional messages relating to an existing order may still be sent where necessary.

9. How We Share Information

We do not sell your personal information.

We may share limited information where reasonably necessary with service providers such as:

• Delivery and logistics providers
• Website hosting providers
• Email or communication providers
• Payment processors
• Analytics providers
• Technical service providers
• Professional advisers where necessary

We may also disclose information where required by law, court order, regulatory authority, or where reasonably necessary to protect Carfanzy, our customers, or others from fraud, abuse, or unlawful activity.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect customer information from:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no website, communication platform, or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when sharing personal information online.

11. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Processing orders
• Customer support
• Record keeping
• Fraud prevention
• Tax or accounting obligations
• Resolving disputes
• Legal compliance

Information that is no longer required may be deleted, anonymised, or securely archived where appropriate.

12. Your Privacy Rights

Depending on applicable Nigerian data protection law, you may have rights concerning your personal information, including the right to request:

• Access to certain personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of information where legally appropriate
• Withdrawal of consent where processing is based on consent
• Restriction or objection to certain processing
• Information about how your data is being used

Some requests may be subject to legal, security, fraud-prevention, or record-keeping requirements.

13. Nigerian Data Protection

Carfanzy aims to handle personal information in accordance with applicable Nigerian data protection requirements, including the Nigeria Data Protection Act 2023 and other applicable regulations or guidance.

Where required, we process personal data based on appropriate grounds such as:

• Your consent
• Performance of a contract or order
• Compliance with a legal obligation
• Legitimate business interests
• Other lawful grounds recognised under applicable law

14. Children's Privacy

Carfanzy's products and services are intended primarily for adults and vehicle owners.

We do not knowingly seek to collect personal information from children who are not legally able to make purchases or provide valid consent.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us.

15. Third-Party Links

Carfanzy.com may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of websites operated by third parties.

We recommend reviewing the privacy policy of any external website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our website
• Our services
• Technology
• Business operations
• Legal or regulatory requirements

When material changes are made, the updated date at the top of this page will be revised.

17. Contact Carfanzy

For privacy questions, requests, complaints, or concerns, contact:

Carfanzy Accessories

Website: Carfanzy.com

Call/WhatsApp: 08167386753

Address: 98 Awolowo Way, Ikeja, Lagos, Nigeria

We will make reasonable efforts to respond to legitimate privacy requests within an appropriate period.