At Carfanzy Accessories, we want you to be satisfied with every purchase. If you receive an incorrect, damaged, defective, or unsuitable item, please contact us as soon as possible so we can review the issue and help resolve it.
This Returns & Refunds Policy applies to purchases made through Carfanzy.com, WhatsApp, or directly from our store.
Eligible items may be returned within 3 days from the date of delivery or pickup.
To qualify for a return, the product must:
- Be unused and in the same condition in which it was received.
- Include the original packaging, accessories, manuals, tags, and other supplied items.
- Show no signs of installation, modification, damage, misuse, stains, scratches, or wear.
- Be accompanied by proof of purchase, such as an order confirmation, receipt, or payment record.
Carfanzy reserves the right to inspect returned products before approving an exchange or refund.
Please inspect your order immediately after receiving it.
If you receive an item that is:
- Damaged during delivery
- Defective
- Different from what you ordered
- Missing an important component
contact us within 24 hours of receiving the order.
Where possible, send clear photos or videos showing the product, packaging, and issue.
After verification, we may offer a replacement, exchange, repair, store credit, or refund depending on the circumstances.
For hygiene, safety, customization, and product-condition reasons, some products may not be eligible for return once opened, installed, used, or altered.
These may include:
- Custom-made or specially ordered products
- Vehicle-specific products ordered for a particular car after compatibility has been confirmed
- Seat covers that have already been installed or used
- Floor mats that have been cut, trimmed, fitted, or used
- LED lights or electrical accessories that have been installed
- Air fresheners, perfumes, cleaning products, waxes, sprays, and other consumable products once opened
- Products damaged through incorrect installation or misuse
- Clearance or final-sale products where clearly stated before purchase
A product is not automatically considered defective simply because it does not fit a vehicle if the customer supplied incorrect vehicle information before ordering.
Some Carfanzy products are vehicle-specific.
Before ordering items such as seat covers, floor mats, dashboard covers, lighting products, or other vehicle-specific accessories, please provide the correct:
Vehicle make, model, year, trim, and seating configuration where applicable.
If Carfanzy supplies the wrong compatible product despite receiving accurate vehicle information, we will work with you to arrange an appropriate replacement or resolution.
If incorrect vehicle details were provided by the customer, return or replacement costs may be the customer's responsibility.
If you simply change your mind, we may accept the return within the 3-day return period provided the product remains completely unused, unopened where applicable, and in resalable condition.
Delivery and return transportation costs are generally not refundable for change-of-mind returns.
Some items may also attract a restocking or handling deduction if packaging has been opened or damaged.
If the return is caused by an error from Carfanzy, such as receiving the wrong item or a verified defective product, Carfanzy will provide instructions regarding the return or replacement.
If the return is due to:
- Change of mind
- Incorrect vehicle information supplied by the customer
- Ordering the wrong size, colour, or model
- Personal preference
the customer may be responsible for the cost of returning the item to Carfanzy.
Do not send a product back without first contacting us.
Once a returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will normally be made using the agreed refund method.
Please allow reasonable processing time after approval. Bank processing times may vary depending on the financial institution.
Delivery charges may not be refundable unless:
- Carfanzy sent the wrong product,
- the item arrived damaged,
- the product was confirmed defective, or
- Carfanzy otherwise agrees to refund the delivery fee.
Where stock is available, eligible products may be exchanged instead of refunded.
If the replacement product costs more than the original item, the customer will pay the difference.
If it costs less, the applicable difference may be refunded or applied as store credit, depending on the circumstances.
We strongly recommend professional installation for products that require fitting, wiring, modification, or technical installation.
Carfanzy may not accept responsibility for damage caused by:
- Incorrect installation
- Third-party installers
- Improper wiring
- Cutting or modifying products
- Using a product contrary to its intended purpose
- Failure to follow installation instructions
Always confirm compatibility before installation.
If you wish to cancel an order, contact us as quickly as possible.
Orders that have not yet been dispatched may usually be cancelled.
Once an order has been handed over for delivery, applicable delivery and return costs may be deducted from any refund.
Special-order or customized products may not be cancellable once sourcing or production has started.
To request a return, exchange, or refund, contact Carfanzy Accessories and provide:
- Your name
- Order number or proof of purchase
- Product purchased
- Reason for the return
- Photos or videos where necessary
Call/WhatsApp: 08167386753 Store: 98 Awolowo Way, Ikeja, Lagos Website: Carfanzy.com
Please wait for return instructions before sending or bringing an item back.
Our return policy does not remove any consumer rights that may apply under Nigerian law.
Last updated: August 2026